Contact MotionCasa

Customer support

MotionCasa support is available through the secure ticket area in your account. Sign in using an available sign-in method and open a support ticket. Creating an account does not require a purchase.

Use a ticket for:

• Account access or security concerns.
• AI video tasks that failed, stalled, or produced an unavailable download.
• Credit balance, checkout, payment, or refund questions.
• Privacy requests, including access, correction, export, or deletion.
• Copyright, property-image rights, or other legal notices.

What to include

Please include the email address on your MotionCasa account and the relevant job, order, or transaction number. Do not send card numbers, passwords, API keys, government identifiers, or other sensitive credentials.

For a privacy request, state the right you want to exercise and provide enough information for us to verify the account. We may ask for additional verification before disclosing or deleting account data.

Billing and refunds

For a refund or billing issue, open a ticket promptly and include the charge date, amount, and order number. Refund eligibility is governed by our Refund Policy and any mandatory consumer rights that apply to you.

Service scope

Support requests are reviewed on business days. Response time depends on the request and any account, provider, or payment investigation required. The support channel is not an emergency service.