Question 1

Do the credit packs renew automatically?

Accepted Answer

No. All three packs are one-time purchases. There is no monthly or yearly subscription in the MotionCasa listing-video catalog.

Question 2

When do my credits expire?

Accepted Answer

Credits from each pack are valid for one year. Your account shows the exact expiration date for every credit grant.

Question 3

How many listings does a pack cover?

Accepted Answer

The $19 pack covers 1 listing, the $49 pack covers 3, and the $99 pack covers 7. Each listing supports 5-8 source photos and clips.

Question 4

How many credits does a listing cost?

Accepted Answer

Each 5-second source clip costs 150 credits, so a 5-8 photo listing uses 750-1,200 credits. All six local reel templates reuse those clips.

Question 5

Will I be charged for a failed generation?

Accepted Answer

No. Credits are charged for completed results. If a generation fails before producing a result, the reserved credits are returned to your balance automatically.

Question 6

Where can I find payment records and invoices?

Accepted Answer

Open Settings → Payments to review completed orders. When the payment provider supplies an invoice link, it appears alongside the corresponding payment.

Question 7

Can I request a refund?

Accepted Answer

Paid services are billed in advance. Refund requests are reviewed case by case under the Terms of Service; contact support with your order number so the payment can be checked.

MotionCasa pricing: listing video credit packs

Clear answers before you pay